Privacy Policy

This Privacy Policy describes how Bake Masters ("we", "our", or "us"), operating from Urambu, Choozhal, Tamil Nadu — 629160, collects, uses, and safeguards information you provide when you visit our website (www.mybakemasters.com) or place an order through us. By using our website, you agree to the practices described in this policy.

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1. Information We Collect

We only collect information you voluntarily provide through our website forms:

• Name — to address your order or enquiry
• Phone number — to confirm your order and for delivery coordination
• Email address — if you choose to provide it, for order confirmation or follow-up
• Order details — cake size, type, special instructions, event date, etc.

We do not collect payment card numbers, bank account details, or any financial information through this website. All payments are handled directly in person or via UPI at the time of delivery or pickup.

2. How We Collect Information

Information is collected only through the following forms on our website:

• Custom Cake Order Form
• Bulk Order Enquiry Form
• Contact Us Form

When you submit any of these forms, your details are formatted into a message and sent directly to our WhatsApp via a WhatsApp link. We do not store your form submissions on any server. No database, no third-party CRM, no email server receives your data from these forms.

3. How We Use Your Information

We use the information you provide solely to:

• Process and confirm your order
• Communicate with you about your order status, delivery, or collection
• Respond to your enquiries or feedback
• Provide you with information about your custom cake design if applicable

We do not use your information for marketing without your explicit consent, and we do not sell, rent, or share your personal information with any third party for commercial purposes.

4. WhatsApp Communication

When you use the "Order on WhatsApp" buttons or submit a form on our website, you are redirected to WhatsApp — a service operated by Meta Platforms, Inc. Any subsequent communication through WhatsApp is subject to WhatsApp's Privacy Policy. We only use WhatsApp to receive and respond to your orders and enquiries.

5. Cookies and Tracking

Our website does not currently use cookies for tracking, analytics, or advertising. We do not run Google Analytics, Facebook Pixel, or any similar tracking scripts. If this changes, this policy will be updated and you will be notified via a banner on the website.

Google Fonts (used for typography) and Font Awesome (used for icons) are loaded from external CDNs. These services may collect basic technical data such as your IP address as part of serving the font files. Please refer to Google's Privacy Policy for details.

6. Data Retention

Because form submissions are sent directly to WhatsApp and not stored on our servers, we do not hold copies of your personal data beyond what is visible in our WhatsApp conversation history. WhatsApp messages are retained according to WhatsApp's own data retention policy.

Order records kept for business purposes (e.g. handwritten order books, WhatsApp chat history) are retained for as long as necessary for order fulfilment and legal compliance, and no longer.

7. Data Security

We take reasonable precautions to protect the information you share with us. Our website is served over HTTPS (encrypted connection). However, no method of transmission over the internet is 100% secure. We encourage you to avoid sharing sensitive personal information (such as financial details) through any online form.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we will promptly address it.

9. Your Rights

Under India's Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

• Review the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request withdrawal of consent and deletion of your information

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to Instagram, Facebook, and WhatsApp. We are not responsible for the privacy practices of these external platforms. We encourage you to read their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

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